About Our Client

Turkish based Label Stock Manufacturer serving PS Label Industry had been purchasing Cosmo’s Face Stock films exclusively through a regional distributor for several years.

Client’s Pain Points

• Customer’s Pain Point: The customer was uncomfortable with the existing distributor managing all communication and logistics. Concerns included potential complex paperwork during import, payment risk, and shipment management.
• Cosmo’s Pain Points: Technical discussions were limited due to the intermediary. It was a challenge to build trust and demonstrate the product and service advantages of direct engagement.

Our Solution

• Cosmo initiated direct communication with the client’s purchase and technical teams to understand their exact film requirements including other BOPP products.
• Highlighted the value proposition of buying directly:
  • Improved pricing
  • Consistent supply
  • Direct technical support
• Offered competitive commercial terms including priority shipment schedules.
• Conducted product performance discussions and shared comparative samples during physical visit to ensure confidence in quality consistency
• Coordinated closely with logistics and documentation teams to ensure smooth export handling.

Client’s Benefits

• Profit Margin Improvement: +8–10% compared to distributor route
• Lead Time Reduction: 6 days saved through direct coordination
• Cost savings / better pricing: 3% - Eliminating distributor’s margin
• Customer Satisfaction: Positive feedback on film quality and service response
• Faster responses & Transparency: Direct & clear communication ensured just in time support, increased new inquiries
• Repeat orders: Business scaled up